Support
Something broken? Message us.
Support goes to the same small team that did the installation. There is no ticket queue and no first-line script to get through.
Response times
What to expect.
- Site down, no internet, security system offline
- Same day
- Something not working right, but you can work around it
- 1–2 working days
- Changes, additions, new requests
- Quoted within 2 days
We do not advertise 24/7 cover, because we are a small team and would not reliably deliver it. For genuine emergencies outside hours, call rather than message — someone will see it.